Our Policies

Highline Vet Appointment Cancellation Policy

Our goal is to provide timely, high-quality care to all of our patients. When you schedule an appointment, that time is set aside exclusively for your pet and our medical team.

To help us secure our doctors’ time and ensure we can accommodate as many patients in need as possible, we have established the following deposit and cancellation policy.

1. Standard & Multi-Pet Appointments

• When Deposits Apply: A deposit may be required to secure your appointment time if you are a first-time client or if you are booking appointments for multiple pets on the same day.

• Cancellation Notice: We kindly ask for more than 24 hours’ notice if you need to reschedule or cancel your appointment.

• Late Cancellations & No-Shows: If you cancel or reschedule with less than 24 hours’ notice, or if you miss your appointment entirely, your deposit will be deemed non-refundable and will be retained in full.

2. Surgeries & Traveling Specialists (Cardiology, Ultrasound, etc.)

• When Deposits Apply: A deposit is required to hold all scheduled surgery slots, as well as appointments requiring external mobile specialists (such as traveling cardiologists or ultrasound specialists).

• Cancellation Notice: Surgery slots and specialist visits require a significant block of our medical team’s time, and specialists travel directly to our clinic specifically for your pet. Therefore, we require at least 72 hours’ notice if you need to cancel or reschedule.

• Late Cancellations & No-Shows: If a surgery or specialist appointment is cancelled or rescheduled with less than 72 hours’ notice, the deposit will be non-refundable and retained in full to cover the specialist’s booking fees and our team’s dedicated time.

How to Cancel or Reschedule

If you need to make changes to your pet’s appointment, please contact us during our standard operating hours:

• Our Hours: Monday through Friday, 8:00 AM – 5:00 PM (Closed Weekends)

• Phone: 206-243-2900

• Email/Text: info@highlinevet.com